Toll free numbers are numbers that begin with 1800. Toll free numbers allow callers to reach businesses and/or individuals without being charged for the call. The charge for using a toll free number is paid by the called party or Company (the toll free subscriber) instead of the calling party / client / customer. Toll free numbers can be dialed directly to your business or personal telephone line.
Toll free numbers are very common and have proven successful for businesses, particularly in the areas of customer service and telemarketing. Toll free service provides potential customers and others with a “free” and convenient way to contact businesses.
Toll Free Number in India – Myths & Facts
Mostly people are gazumped by how Toll Free numbers work and hence wanted to break a few basic myths:
1. In India it is normally a 1-800 series number (can be other numbers as well like 000800 starting) which can be dialed by anyone across the country and the person dialing the number is NOT charged.
2. The company that owns the Toll Free number has to then bear the charges of that no-call cost for the end-customer and has to pay an extra premium per call.
3. You can only RECEIVE Incoming calls on the Toll-Free Number, this can be diverted and forwarded the way you want using our infrastructure. No dialing out from the Toll-Free number. <Many aren’t aware of this>